Last night we were having dinner at one of our favorite restaurants which will remain nameless.
We ordered our normal items and as we like to do these days asked if we could substitute steamed vegetables for french fries. The waitress said no problem, and that was the beginning of the problem.
The main items we ordered were fine and our veggies were not quite as good as usual, but they were okay. However, when we got our bill I noticed we had been charged an additional 99 cents each to switch from fries to vegetables. We had ordered the same meals a dozen times in the last six months without being charged extra.
I questioned the waitress on the charge, and she said it was the new computer system which automatically added the charge. She offered to have management come talk to be about it. Since I know the owner, and knew he wasn't around, I said not to bother. However, I wrote him a personal note about it this morning.
This irritates me almost as much as the restaurants that don't tell you how much their beverages are unless you ask and find out they are charging $2 for a glass of tea.
I have gotten irritated at some lawyers charging inflated prices for every fax that they do. I recently sat through the presentation of a lawyer who is doing real estate closings for a flat fee. It makes sense to me. He will even come to our office so the customer is in more familiar circumstances. I may give him a try.
Next on my irritation list are car dealerships with their surcharges on your service bill. You would think with rates as high as they charge, that they could cover waste disposal some other way than tacking it on to your bill.
Then there is the whole mess of cable TV pricing and Internet access. I thought someone was going to protect us from these highway robbers. Our cable bills are ridiculous considering how little television we watch.
Yet the only solution seems to be bundled services. The trouble is I want a high quality land line and good internet access. They're both in different bundles where we live.
I am not willing to go with DSL or live all the time with Internet challenged telephones.
The idea that we can be sucked into some bad services with good pricing on one good service just isn't going to work for me.
It all reminds me of the Apple Computer model of business. We will give you the best operating system around, but the only way you are going to get it is to buy our over priced hardware.
Perhaps that explains why I haven't bought a Mac in two years.