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« HP AIO Photosmart C6180 and Mac OSX | Main | Not lost and forsaken at fifty seven »

November 01, 2006

Comments

Jared

I can definitely relate to this. I have purchased many things from Circuit City over the years. I recently signed up for an in-stock email notification for a projector. Just a few days later, I received an email notifying me that there was one at a store only 15 minutes away from where I work. I show up and they start pitching me on another model (a more expensive model), but I still choose to purchase the item I was there to purchase. 20 minutes later, the customer service rep can't find it in inventory or on the floor. I certainly didn't appreciate being taken for a ride at Circuit City.

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Loyalist

Circuit City does have the best no-hassle warranty in town. If you confirmed the wrong address when you called the 800 number, that is your fault; if you did not buy the accidental damage protection plan but cheaped out and went with the standard protection, that is your fault; if you expected your sales clerk to spend 15 minutes explaining every detail of the protection plan to you, then you are stupid; if you had several excellent experiences but one bad one turns you off then you will never be satisfied. Circuit City and best buy are the only major retailers that will even give you accidental protection and circuit city's warranty enforcers are under such strict guidelines to make customers happy that they often ignore their own small print and replace products anyway. If you left your camera out in moisture then it is your own damn fault.

Fred333

Great post. I would prefer best buy over circut city.

Gordon

Circuit City has lost my business as well. I find their sales people to be the most pushy of the major retailers, and I feel like they more than others are more concerned with their own financial welfare than with their customers. I recently had a great experience with Office Depot that has won me over as a customer there.

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